FAQ

Guest Room

Q. Can I stay with my child?

A. Children under the age of 5 can stay together (free of charge).Due to the size of the room you can only stay with up to 1 child for 1 room. Extra amenities for bed-sharing guests are not provided.

Q. Should I contact the hotel if I arrive late?

A. Please contact us by mail or over the phone if you are late for more than 2 hours or if you arrive after 24:00. If you do not contact us, we may cancel your reservation.

Q. I would like to get an acquaintance into the room.

A. We apologize for the inconvenience, but according to Article 12 of the Hotel Accommodation Agreement, no one other than the guest is strictly allowed to enter the hotel room. Please use the lobby for any visits.

Reservation, Prices & Payments

Q. Please tell me the reservation cancellation fee.

A. The cancellation fee 100% of the plan will be charged for no-shows without contact. In addition, if you do not stay overnight without contacting us, we may refuse future reservations. If you wish to cancel your stay, please contact us as soon as possible.

Services & Hotel facilities

Q. Can I use Wi-Fi at the hotel?

A. Wi-Fi can be connected for free. Please confirm your ID and password with the information card you will receive at check-in. Also there is a LAN cable on the desks in all guest rooms for connect your computer for use Internet.